Frequently Asked Questions

I was wondering whether I could delete a student from one class who has left the school and replace it with the new student? Pinned Featured

• Support Professional
• 28 February 2023 01:57
• Edited

0 votes 0 comments

Where can I purchase CARS & STARS Online products? Pinned

• Support Professional
• 20 June 2022 01:17
• Edited

0 votes 0 comments

How long does the placement tests take? Pinned Featured

• Support Professional
• 01 March 2023 05:42
• Edited

0 votes 0 comments

How do I switch between teacher and student views? Pinned Featured

• Support Professional
• 06 April 2023 02:38
• Edited

1 vote 0 comments

How do I allow my students to reset/retake their placement test? Pinned Featured

• Support Professional
• 22 June 2018 04:54
• Edited

0 votes 0 comments

How do I log into my CSO account? Pinned Featured

• Support Professional
• 06 April 2023 02:45
• Edited

0 votes 0 comments

I've purchased the student and teacher subscriptions. But my student and teacher accounts are not renewed. What should I do to renew the existing student and teacher accounts? Pinned Featured

• Support Professional
• 22 June 2018 05:01
• Edited

0 votes 0 comments

What should I do if my student/child falls below level A on Placement Test? Pinned Featured

• Support Professional
• 22 May 2020 01:17
• Edited

0 votes 0 comments

CARS & STARS Online System Requirements Pinned Featured

• Support Professional
• 22 June 2022 00:29
• Edited

0 votes 0 comments

What are the CARS & STARS Strategies and Correlations to the Australian Curriculum 9.0?

• Support Professional
• 04 October 2024 00:17
• Edited

0 votes 0 comments

How can I effectively compare the results of my students’ Pretest and Benchmark tests?

• Support Professional
• 30 May 2023 06:44
• Edited

0 votes 0 comments

If you have different levels in the same class, and you are going through a reading strategy together in class, how do you do this if they are using different reading levels?

• Support Professional
• 29 March 2023 02:04
• Edited

0 votes 0 comments

How to change reading level?

• Support Professional
• 29 March 2023 02:03
• Edited

0 votes 0 comments

Why is a student who has completed 4 placement tests still noted as "in progress" when those who have completed 3 are "maintaining".

• Support Professional
• 29 March 2023 02:02
• Edited

0 votes 0 comments

How does my student login to start doing Level C activities? I just created a trial account for him but there doesn't seem to be an option to give him a password.

• Support Professional
• 29 March 2023 02:02
• Edited

0 votes 0 comments

Why do the CARS and STARS Series concentrate on 12 reading strategies?

• Support Professional
• 29 March 2023 02:01
• Edited

1 vote 0 comments

Why are some of my students taking so many placement tests?

• Support Professional
• 29 March 2023 02:00
• Edited

0 votes 0 comments

I have a child in my class who has rushed through all of the pre-tests and his results do not reflect his ability. Is there anyway I can reassign these tests to him?

• Support Professional
• 29 March 2023 01:59
• Edited

0 votes 0 comments

The recent updated Google Chrome version web browser has a printing issue. What should I do?

• Support Professional
• 29 March 2023 01:58
• Edited

-1 votes 0 comments

What are the various pricing & plan involved?

• Support Professional
• 27 March 2023 04:49
• Edited

0 votes 0 comments

What happens when I delete a student or a teacher?

• Support Professional
• 27 March 2023 04:48
• Edited

0 votes 0 comments

What should I do if I have not used CARS & STARS program before?

• Support Professional
• 27 March 2023 04:34
• Edited

0 votes 0 comments

How do I either start or cease receiving emails regarding student self-assessments

• Support Professional
• 10 February 2023 00:35

0 votes 0 comments

Locking lessons

• Keryn Staley
• 06 February 2023 22:41

0 votes 1 comment

Rolling students over and resetting the Placement test

• Yvette Iturbe
• 01 February 2023 06:25

0 votes 1 comment

OS X Mavericks 10.9.5: Apple Safari 9.1.1

• Support Professional
• 27 January 2023 03:58
• Edited

0 votes 0 comments

Why am I not able to generate my School Intervention Report?

• Support Professional
• 27 January 2023 01:28
• Edited

0 votes 0 comments

Why am I not able to generate my Class Intervention Report?

• Support Professional
• 27 January 2023 01:13
• Edited

0 votes 0 comments

How to I downgrade student Trial or Subscription Account to Virtual Account?

• Support Professional
• 19 January 2023 05:53
• Edited

0 votes 0 comments

What web browsers work best with CARS & STARS Online?

• Support Professional
• 19 January 2023 05:51
• Edited

0 votes 0 comments