Clear Cache and Cookies

If you are experiencing display issues, loading errors, or trouble logging into CARS & STARS Online, clearing your web browser’s cache and cookies can often resolve these problems.
Before you begin: Clearing cookies and website data may sign you out of CARS & STARS Online and other websites. You may need to sign in again.

Need technical help? If you are using a school-managed device or restricted browser settings, please contact your school’s ICT support team for assistance.
Step-by-Step Instructions by Browser
Google Chrome (Desktop)

1. Open Chrome and click the three dots in the top-right corner.
2. Select Delete browsing data.
3. Set the time range to All time.
4. Select Cookies and other site data and Cached images and files.
5. Click Delete data.

Microsoft Edge (Desktop)

1. Open Edge and click the three dots in the top-right corner.
2. Select Settings > Privacy, search, and services.
3. Under Clear browsing data (or Delete browsing data, depending on your Edge version), click Choose what to clear.
4. Set the time range to All time.
5. Select Cookies and other site data and Cached images and files.
6. Click Clear now.

Mozilla Firefox (Desktop)

1. Open Firefox and click the menu button (three lines) in the top-right corner.
2. Select Settings > Privacy & Security.
3. Scroll to the Cookies and Site Data section (called Browsing data in some newer versions).
4. Click Clear Data or Clear browsing data, depending on your Firefox version.
5. Set the time range to Everything, if prompted.
6. Select Cookies and site data and Temporary cached files and pages (or the equivalent cache option displayed).
7. Click Clear.

Safari (Mac)

1. Open Safari and select Safari > Settings from the menu bar. On older versions of macOS, select Preferences.
2. Click the Privacy tab.
3. Click Manage Website Data.
4. Click Remove All, then confirm by clicking Remove Now.

Note: Removing website data may sign you out of websites or affect how they behave. If you also want to clear your browsing history, select History > Clear History from the menu bar. This is a separate action.

Mobile Browsers (iOS and Android)
Safari (iPhone / iPad)
To clear your browsing history, cache and cookies:

1. Open your device’s Settings.
2. Select Apps > Safari. On some older versions of iOS or iPadOS, select Safari directly in Settings.
3. Scroll down and tap Clear History and Website Data.
4. Select All history, then tap Clear History to confirm.

To clear cookies and website data without deleting your browsing history:

1. Go to Settings > Apps > Safari.
2. Select Advanced > Website Data.
3. Tap Remove All Website Data.
4. Tap Remove Now to confirm.

Still Having Issues?
If you have cleared your browser cache and cookies but are still experiencing problems with CARS & STARS Online, please select Submit Ticket at the top-right corner to contact our support team.