Frequently Asked Questions

How do I go onto STARS instead of CARS?

• Support Professional
• 12 September 2018 00:32

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How do I set work on STARS lesson?

• Support Professional
• 12 September 2018 00:32
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Can student use iPad to complete test?

• Support Professional
• 12 September 2018 00:12

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Can I use the Active Classroom feature, if my student accounts have expired and I have created virtual accounts for my students?

• Support Professional
• 06 September 2018 01:26
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Why am I not able to generate my School Intervention Report?

• Support Professional
• 27 January 2023 01:28
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How do I disable the reset function found in the Student STARS Lessons?

• Support Professional
• 06 July 2018 04:39
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When will STARS (Instruction) Online release?

• Support Professional
• 03 July 2018 12:07
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Why am I not able to generate my Class Intervention Report?

• Support Professional
• 27 January 2023 01:13
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Am I able to reset a Post test if the student has completed that before completing the Pretests and Benchmarking tests?

• Support Professional
• 25 June 2018 02:01
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Why is a student who has completed 4 placement tests still noted as "in progress" when those who have completed 3 are "maintaining".

• Support Professional
• 29 March 2023 02:02
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How does my student login to start doing Level C activities? I just created a trial account for him but there doesn't seem to be an option to give him a password.

• Support Professional
• 29 March 2023 02:02
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I have accidentally put the students into the wrong classroom, how do I move them?

• Support Professional
• 07 February 2018 00:20
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How do my students get through the placement test?

• Support Professional
• 22 May 2020 01:26
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How do I print out student access code/password?

• Support Professional
• 22 June 2018 06:45
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How do I bulk print/pdf Student Summary Report?

• Support Professional
• 25 June 2018 02:11
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How does my student or child log in?

• Support Professional
• 25 June 2018 00:13
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How do researchers define the relationship between skills and strategies?

• Support Professional
• 18 July 2017 00:49
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Why do the CARS and STARS Series concentrate on 12 reading strategies?

• Support Professional
• 29 March 2023 02:01
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Why are some of my students taking so many placement tests?

• Support Professional
• 29 March 2023 02:00
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I've received an error that my CSV Template has illegal characters (non UTF-8 Format). How can I fix it?

• Support Professional
• 09 June 2017 01:18
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How do I delete my cookies or cache from my web browser?

• Support Professional
• 11 May 2017 04:30
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How CARS & STARS compares / aligns to other products?

• Support Professional
• 13 October 2017 04:04
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I have a child in my class who has rushed through all of the pre-tests and his results do not reflect his ability. Is there anyway I can reassign these tests to him?

• Support Professional
• 29 March 2023 01:59
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Can I have multiple teachers in a class?

• Support Professional
• 11 March 2017 06:19
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My student can't login with their access code. What should I do?

• Support Professional
• 07 March 2017 05:35
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How can I resend my teacher login details?

• Support Professional
• 25 June 2018 00:32
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When printing the reports, some of the strategies are hidden and I can't shrink the data table in a portrait layout. What should I do?

• Support Professional
• 20 December 2016 02:28
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Can my students skip the placement test and work on benchmarks and post tests?

• Support Professional
• 25 June 2018 03:20
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The recent updated Google Chrome version web browser has a printing issue. What should I do?

• Support Professional
• 29 March 2023 01:58
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I have downloaded my reports in CSV format. How do I open it?

• Support Professional
• 21 November 2016 00:16

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